Return and Refund Policy

At ZSC Global, customer satisfaction is important to us. We aim to provide fresh, high-quality groceries with fast delivery. If you are not satisfied with your order, please review our return and refund policy below.

• Due to the nature of grocery items, perishable goods (fresh produce, dairy, frozen items, etc.) are not eligible for return once delivered.
   
• Non-perishable and packaged items may be eligible for return if:
   
  • The item is damaged, expired, or defective
     
  • The wrong item was delivered
     

• Any issues must be reported within 24 hours of delivery.
   
• Please contact our customer support with your order number, a brief description of the issue, and photos if applicable.
   

• Once your request is reviewed and approved, refunds will be processed to the original payment method.
   
• Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.
   
• In some cases, we may offer a replacement or store credit instead of a refund.
   

• Items returned due to customer preference (change of mind)
   
• Items not reported within the specified timeframe
   
• Items damaged due to improper storage after delivery
   

• Orders can be canceled before dispatch for a full refund.
   
• Once an order is dispatched, cancellation may not be possible.
   

For return or refund inquiries, please contact us at:
Email: support@zscglobal.com
Business Name: ZSC Global